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Software / Hardware Support
FREE E-mail Technical Support
For questions about using software products, system requirements, troubleshooting, or comments and suggestions.E-mail:support@posdesk.comThere is no charge for this service. However, when using this service, you are not guaranteed an immediate response. Please include your merchant information and system information in your email.
Standard Technical Support (Pay Per Incident Support)
Posregister standard technical support for questions about using software products, system requirements, or troubleshooting is available at no charge to all registered users for 90 days from the date of purchase (30 days from the date of purchase of an upgrade). Posregister standard technical support is available Monday - Friday, 8:30 A.M. to 5:30 P.M. EST. For technical support call (336)854-6001. After the initial free technical support period, standard technical support is charged on a per-15 minute increment. Technical support can also be paid for in advance to allow salespeople to call with problems without requiring prior approval.
Note: Standard Technical Support does not include weekend support. Weekend support is only available for customers who have purchased an Enhanced Technical Support (Support Plan). If you need weekend support then you should consider purchasing a Support Plan. Customers who are not on a Support Plan will not receive a response on support issues until normal business hours the following week.
Enhanced Technical Support
The Enhanced Technical Support Plan option is available for Posdesk customers who would like a technical support plan beyond the free time period or for customers who would like emergency technical support during extended hours and on weekends. Emergency technical support is for sales related emergencies only. Emergency technical support is available from 5:30 P.M. to 8:30 P.M. EST weekdays and from 9:30 A.M. to 5:30 P.M. EST on weekends.
Please contact technical support (336-854-6001 or e-mail support@posdesk.com) for more information or to sign up for the Enhanced Support Plan. The Enhanced Support Plan is affordable and easy - credit cards are automatically charged on a monthly basis.
Platinum Support Plan
Our Platinum Support Plan consist of hardware and software support. The Hardware and Software must have been purchased through Posdesk.comThe Platinum Support Plan option is available for Posdesk customers who would like a technical support plan beyond the free time period or for customers who would like emergency technical support during extended hours and on weekends. Emergency technical support is for sales related emergencies only. Emergency technical support is available from 5:30 P.M. to 8:30 P.M. EST weekdays and from 9:30 A.M. to 8:30 P.M. EST on weekends.
Please contact technical support (336-854-6001 or e-mail support@posdesk.com) for more information or to sign up for the Platinum Support Plan. The Platinum Support Plan is affordable and easy - credit cards are automatically charged on a monthly basis.Guidelines for Support
During periods of heavy call volume, we may allow all calls to go to the voice mail system. When this happens, we ask that you follow the instructions and to please leave a message.
We do this to triage support requests. This means that we will call customers with serious sales emergencies first and then call customers with less pressing issues. In either case, please be assured that we will call you back. Be sure to leave your phone number, name, and business name. Also, please leave a brief description of the issue you are having.
Although not typical, we reserve the right to limit customer support telephone calls to 30 minutes and limit each customer support contact to a single question or incident. This is especially true for customer support calls that are more product training in nature rather than technical support issues.
